558h Privacy Policy

558h is an online entertainment platform that provides casino games, sports betting, and related services to users in Bangladesh. This privacy policy ("Policy") explains how 558h handles the information of users ("user", "you") of its website, mobile app, and related services.

This policy applies to all users who create an account, make deposits or withdrawals, play games, or use any service on the 558h platform. By using our services, you agree to the terms of this policy. For any questions about this policy or our Terms and Conditions, you can contact our support team directly.

The 558h platform is open only to individuals aged 21 or above. We do not knowingly collect personal information from minors. If we find that a minor's information has been collected, it will be deleted immediately.

558h collects user information from various sources. The types of information collected are described in detail below:

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Username and password chosen by the user
• Residential address (where applicable)

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. 558h supports transactions via bKash, Nagad, Rocket, and Upay, as well as bank transfers. Records of these transactions, including amounts, timestamps, and payment method details, are stored. However, 558h never collects or stores your mobile banking PIN or bank account password.

2.3 Identity Verification Documents

For account verification purposes, we may request information from a government-issued identity document (such as a National ID card or passport). This information is used solely for identity confirmation.

2.4 Usage and Technical Information

When you use the 558h platform, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Date and time of platform access
• Pages visited and time spent
• Gaming activity logs (games played, bet amounts, win/loss records)
• Cookie and session data

558h collects information in the following ways:

3.1 Information You Provide Directly

This includes information you voluntarily provide when filling in account registration, login, deposit, or withdrawal forms. Information shared with our support team via live chat or email is also stored.

3.2 Automatic Data Collection

While you use the platform, information is collected automatically through cookies, web beacons, and similar technologies. This information is used to improve service quality and security. You can manage cookies through your browser settings, though doing so may affect some platform features.

3.3 Information from Third Parties

Relevant information may also be received from payment processing partners and identity verification service providers. This information is used only to complete transactions and ensure the security of your account.

558h uses collected information only for the following legitimate purposes:

• Account management: For registration, login, and profile administration.
• Service delivery: To enable playing games, placing bets, and processing deposits and withdrawals.
• Identity and age verification: To ensure only users aged 21 and above can access the platform.
• Fraud prevention and security: To detect and prevent unlawful activity.
• Customer support: To resolve your issues via live chat or email.
• Service improvement: To conduct analysis aimed at improving the user experience.
• Legal compliance: To meet legal obligations.
• Communications: To send important service notices, transaction confirmations, and account-related information.

Your information is not sold to third parties for commercial purposes. For promotional communications, you may withdraw your consent at any time.

558h does not generally share your personal information with third parties. However, information may be disclosed in the limited circumstances below:

5.1 Service Provider Partners

558h may engage trusted third-party technology providers to operate its services — such as payment processors, cybersecurity providers, and game software studios. These partners receive only the information needed for their specific role and operate under strict confidentiality agreements.

5.2 Legal Obligations

558h may be required to disclose information in response to a court order, government directive, or legal process. In such cases, only the information that is specifically required will be disclosed.

5.3 Fraud Prevention

558h reserves the right to share information with relevant authorities where financial fraud, money laundering, or other unlawful activity is suspected.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance of any such change.

558h applies industry-standard technical and organisational measures to protect your personal information. Data transmission is secured using SSL (Secure Socket Layer) encryption technology.

Our key security measures include:

• Securing all data transmission with 256-bit SSL/TLS encryption.
• Storing retained data in encrypted form, with passwords stored as hashes.
• Access controls to prevent unauthorised entry.
• Regular security audits and vulnerability assessments.
• Restricting data access to only those staff who require it.
• Automated systems to monitor for suspicious activity.

That said, no data transmission over the internet can be guaranteed completely secure. You are also responsible for keeping your own password and account information safe. We will never ask for your password via email, phone, or chat.

558h retains your information only for as long as necessary — either to provide services or to meet legal obligations. As a general rule:

• Information for active accounts is retained for the duration of the account.
• Financial transaction records are retained for the period required by regulatory and legal requirements.
• After an account is closed, certain information may be retained for a defined period for fraud prevention and legal compliance purposes.
• Marketing communication data is deleted promptly once you withdraw your consent.

If you wish to close your account or request deletion of your information, please contact our support team. If any information cannot be deleted due to legal obligations, you will be informed accordingly.

As a 558h user, you have the following rights regarding your own information:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of any inaccurate information.
• Right to erasure: The right to request deletion of your information in certain circumstances ("right to be forgotten").
• Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to object: The right to object to your information being processed for certain purposes.
• Right to portability: The right to receive your information in a structured, machine-readable format.
• Right to withdraw consent: The right to withdraw consent to the processing of your information at any time.

To exercise these rights, please contact our support team. As part of its commitment to responsible gaming, 558h also follows our Responsible Gaming policy, which places user protection as the top priority.

558h's website and app use cookies to function properly. Cookies are small text files stored on your device that help customise and improve the service.

9.1 Types of Cookies We Use

• Essential cookies: Required for the basic functioning of the platform — maintaining login sessions, ensuring security, and so on. These cannot be disabled.
• Functional cookies: Used to remember language preferences and user settings.
• Analytics cookies: Used to analyse platform usage patterns in order to improve the service.
• Security cookies: Used to prevent fraud and cyberattacks.

You can manage or reject non-essential cookies by changing your browser settings. However, disabling certain cookies may limit platform functionality.

558h's services are strictly for individuals aged 21 or above. Registration or use of the platform by minors is strictly prohibited. Age is verified at registration and may be checked again at a later stage.

If we become aware that a minor's information has been collected unintentionally, that account will be closed immediately and the related information deleted. If you suspect a minor is using this platform, please notify us.

558h reserves the right to update this privacy policy as needed. If significant changes are made, we will publish a notice on the platform and update the date at the top of this page.

Continuing to use the platform after any changes means you accept the new policy. We therefore recommend checking this page regularly. To learn the full terms of our service, please read the Terms and Conditions page, which sets out the detailed conditions of use.

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your data rights, please get in touch. The 558h support team is available 24 hours a day, 7 days a week in both Bengali and English.

For more information about 558h, visit our About Us page.